Helpline

Who we are

helpline

ChildLine is a proactive response to the needs of children and young persons.

It is a free, confidential, telephone helpline and listening service for children and young persons in trouble or danger or who simply need someone to talk to. ChildLine offers crisis intervention, information, and referrals to social services and support resources.

 

 

ChildLine is free

ChildLine can be accessed  by calling 800-4321 or 131. This is at no cost to the caller – the service is FREE.

 

ChildLine is confidential

All calls are anonymous and confidential.

 

ChildLine provides support

The emphasis at ChildLine is not on solving children’s problems for them. Rather, we focus on providing callers with a safe, virtual space in which they can ventilate feelings and receive support from someone who believes what they say without being judgmental or prejudiced. Many of the children who telephone ChildLine have never before spoken to anyone about their situations. We provide an opportunity for their first disclosure and for the psychological support of which they are in need. We help link children with family members and other persons from whom they can receive help.

ChildLine provides front line intervention. At the end of a call, most callers are satisfied with the result and are able to move forward on their own. Callers are always encouraged to find support within their own families and social networks, such as an aunt, godparent, teacher or religious leader, and to call ChildLine again if they feel the need. Callers are also given contact information for other places where they can find help or any other information they need.

 

ChildLine is accessible

ChildLine is open every day of the week including Sundays and Public Holidays 24/7 -365 days a year. It is available to any child or young person in Trinidad and Tobago. The line can be used by young persons anywhere in the country.

 

ChildLine is people helping people

ChildLine is made up of a team of listeners who respond to the needs and concerns of callers. All our listeners receive specialized training and are supervised.

ChildLine has formed links and partnerships with organizations such as Families in Action, Rape Crisis Society and Rainbow Rescue. We also collaborate with the Community Police. Childline has partnered with the Ministry of the People and Social Development and the Ministry of Education to provide the National Student Hotline Service.

We also work closely with other stakeholders such as 800-Save and Children’s Homes including homes for pregnant teenagers, throughout the country.

ChildLine – We Hear... We Care!