About ChildLine

ChildLine is an NGO dedicated to the welfare and protection of all children and young persons in Trinidad and Tobago.

One of the main services is a 24 hrs/365 days telephone helpline service available to children and young persons who are in need of assistance.

In collaboration with the Ministry of Education and the Ministry of Social Development and Family Services ( formerly the Ministry of the People and Social Development), ChildLine is the official service provider of the national student hotline.  This initiative was launched on 23rd February 2011.

ChildLine has been in existence since 2002 and was established to address the need for a dedicated child protection service.  The concern was voiced by teachers throughout the length and breadth of Trinidad and Tobago.  They found that there were many children especially from disadvantaged families were experiencing problems and trauma within the home environment and there was no organization/agency to address these critical and worrying issues that were impacting negatively on the nation’s children.

ChildLine is a not for profit organization incorporated under the companies act 1995 with the benefit of a charitable status granted by the Ministry of Finance in September 2001.

Our Vision

ChildLine exists to advocate on behalf of all children and young persons in Trinidad and Tobago, championing their rights to protection and support through robust, multi-dimensional, and professional child-centered services. 

Our mission

To provide an avenue for children, youths and persons looking after the welfare of young persons to express themselves 24/7, toll-free, in a confidential and safe space.

To raise public awareness on a number of psychosocial issues through information dissemination and to empower individuals through counselling.

Our Values

Confidentiality: Information shared by children and youths must not be disclosed unless the information is being shared to help the individual or mandated by law.

Professionalism: All ChildLine representatives must uphold a high standard of professional practice in the execution of duties.

Integrity: Persons must be honest and true in the work that they do.

Commitment: Commitment to safeguarding the rights of all children in Trinidad and Tobago

Respect for human rights: All members must respect the basic human rights of every individual and no harm ought to be done while executing one’s duties or assisting children/youth.

Hope: All members should be optimistic and willing to inspire the nation’s youth.