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About ChildLine

ChildLine is a not-for-profit non-governmental organisation dedicated to the wellbeing and protection of children and young people up to age 25 in Trinidad and Tobago. Established in 2001, one of the main services of the organisation is a free, child-friendly, and child-sensitive proactive telephone helpline, which is available 24 hours a day, every day of the year. Through this service, children can receive crisis intervention, referrals to specialized agencies, or simply talk to a caring and skilled active listener in a safe, confidential, and anonymous way. In addition to the many line ministries collaborations, in partnership with the Ministry of Education, ChildLine is the official service provider of the National Student Hotline for all primary, secondary, and tertiary level educational institutions. ChildLine is also the official hotline for the Break the Silence Campaign on Ending Child Sexual Abuse of the Institute for Gender and Development Studies, The University of the West Indies, St Augustine Campus.

Complementing the helpline service, ChildLine has significant geographic and population coverage through structured outreach programmes both at schools and community levels which helps to foster and promote psychosocial awareness and wellbeing among children, youth and their parents or guardians. In this regard, ChildLine collaborates with operators of recreational facilities, community centres, and service providers as well as other child-centred organisations to develop more child-friendly spaces and referral systems and child abuse reporting protocols.

ChildLine also offers free counselling where the aim is to ensure that vulnerable and at-risk children and youth have access to quality and confidential mental health and psychosocial wellbeing services. To this end, ChildLine continues to develop and implement systems, programmes, and projects alone or in conjunction with other organisations to prevent, alleviate and stop violence from occurring among children and young people in Trinidad and Tobago.

Our vision

A Trinidad and Tobago where the rights of children and young people are adhered to and they live in an environment free from physical, emotional, sexual, and psychological abuse.

Our mission

To provide free, accessible, and reliable child protection and wellbeing services in keeping with international best practice to at-risk and vulnerable children and young people in Trinidad and Tobago.

Our values

Our Core Values are the foundations upon which our Vision is achieved.

Respect for the Rights of Children: A fundamental understanding that all children deserve a fair chance at life regardless of their circumstances. Likewise, children and young people have the same general human rights as adults in addition to the specific rights that recognize their special needs.

Respect for the Voices of Children: Children must be encouraged to express themselves and they have a right to be heard.

Encouragement: In all interactions with children and young people, they must be encouraged to become the best version of themselves.

Confidentiality: Children have a right to privacy. Information shared by children and young people must not be disclosed unless it relates to a threat to themselves or others.
Integrity: This means having good character traits and work ethics including sound judgement, honesty, dependability, and loyalty in seeking the best interest of children and young people.

Hope: Children and young people must be instilled the confidence to believe that regardless of their situation, someone is always there to help them overcome their challenges.

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