The ChildLine helpline is accessed by calling 800-4321 or 131 from any telephone device. All calls to the helpline are free, confidential, and callers have the option to remain anonymous. Operated by trained active listeners and volunteers, one of the main aims of the helpline is to provide callers with a safe and reliable hotline service where they can freely express their feelings and receive support without judgment or prejudice. Moreover, through the ChildLine helpline service, callers receive:

1. Active support, care, and guidance
2. Counselling and emotional support
3. Crisis intervention in times of emergencies
4. Psychosocial education on matters concerning children and young people
5. Information on other child protection services and organisations
6. Referrals to other child protection services and organisations

Supporting Services and Programmes

Complementing the helpline, the following services, and programmes aid in the provision of child-friendly services to children and young adults.

Live Web Chat: This is a free web-based service accessed through ChildLine’s official website at childlinett.org or the My ChildLine app. This service allows for persons to contact the helpline service by text. It provides for persons who, for whatever reason, are unable or prefer not to speak over the phone, the option to seek assistance safely and confidentially by texting.

My ChildLine App: This is a digital hub for child protection services available throughout Trinidad and Tobago. Additionally, the app allows a person access to the live web chat, contact the toll-free helpline, keep track of their mood, play games, keep a diary, get information on the rights of a child, and have quick access to other emergency numbers. The My ChildLine app is available for download in the Google and Apple play stores.

Tele counselling: This is a free telephone-based counselling service offered to children and young people up to age 25. The ChildLine tele counselling service allows for the organisation to reach at-risk and vulnerable children living in remote and difficult to access locations as well as those affected by the pandemic. To request a tele counselling session, call 800-4321 or 131.

Helpline Volunteer Training Programme: This training programme aims to equip persons with the necessary skills to become a volunteer active listener with ChildLine. The Programme consists of various course activities and practical training experience in over-the-phone crisis intervention, report writing, case management, and issues affecting children and young adults. For more information on the Programme, click here.