Privacy Policy

ChildLine Trinidad and Tobago built the My ChildLine app as a Free app. This SERVICE is provided by ChildLine Trinidad and Tobago at no cost and is intended for use as is.

This page is used to inform visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service.

If you choose to use our Service, then you agree to the collection and use of information in relation to this policy. The Personal Information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at My ChildLine unless otherwise defined in this Privacy Policy.

Information Collection and Use

Our services are FREE but sometimes, for a better experience, while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to an email address or your name. In most cases, a nickname or alisas is sufficient when using services like our live chat but for counselling, your full name may be required. The information that we request will be retained by us and not shared with any 3rd party and is used as described in this privacy policy.

The ChildLine app does use third party services that may collect information used to identify you.

Link to privacy policy of third-party service providers used by the app

 

Log Data

We want to inform you that whenever you use our Service, in a case of an error in the app we collect data and information (through third party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics.

 

Security

We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Links to Other Sites

This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children’s Privacy

We do not knowingly collect personally identifiable information from minors without consent of a parent/guardian. This information may be provided by the parent/guardian of the child.  In the case we discover that a minor has provided us with personal information, we will immediately remedy this if applicable.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page.

This policy is effective as of 2020-08-31

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at support@childlinett.org or childline@gmail.com.

ChildLine App Terms & Conditions

By downloading or using the ChildLine app, these terms will automatically apply to you – you should make sure therefore that you read them carefully before using the app. You’re not allowed to copy, or modify the app, any part of the app, or our trademarks in any way. You’re not allowed to attempt to extract the source code of the app, and you also shouldn’t try to translate the app into other languages, or make derivative versions. The app itself, and all the trade marks, copyright, database rights and other intellectual property rights related to it, still belong to ChildLine Trinidad and Tobago.

ChildLine Trinidad and Tobago is committed to ensuring that the app is as useful and efficient as possible. The app is free and so is our helpline and live chat. We however reserve the right to make changes to the app or to charge for its services, at any time and for any reason. 

The My ChildLine app requires minimal access to personal data that you opt to provide to us, in order to provide our Service. It’s your responsibility to keep your phone and access to the app secure. We therefore recommend that you do not jailbreak or root your phone, which is the process of removing software restrictions and limitations imposed by the official operating system of your device. It could make your phone vulnerable to malware/viruses/malicious programs, compromise your phone’s security features and it could mean that the My ChildLine app won’t work properly or at all.

The app does use third party services that declare their own Terms and Conditions.

Link to Terms and Conditions of third-party service providers used by the app

You should be aware that there are certain things that ChildLine Trinidad and Tobago will not take responsibility for. Certain functions of the app like the live chat will require the app to have an active internet connection. The connection can be Wi-Fi, or provided by your mobile network provider, but ChildLine Trinidad and Tobago cannot take responsibility for the app not working at full functionality if you don’t have access to Wi-Fi, and you don’t have any of your data allowance left.

 

If you’re using the app outside of an area with Wi-Fi, you should remember that your terms of the agreement with your mobile network provider will still apply. As a result, you may be charged by your mobile provider for the cost of data for the duration of the connection while accessing the app, or other third-party charges. In using the app, you’re accepting responsibility for any such charges, including roaming data charges if you use the app outside of Trinidad and Tobago without turning off data roaming. If you are not the bill payer for the device on which you’re using the app, please be aware that we assume that you have received permission from the bill payer for using the app.

Along the same lines, ChildLine Trinidad and Tobago cannot always take responsibility for the way you use the app i.e. You need to make sure that your device stays charged – if it runs out of battery and you can’t turn it on to avail the Service, ChildLine Trinidad and Tobago cannot accept responsibility.

With respect to ChildLine Trinidad and Tobago’s responsibility for your use of the app, when you’re using the app, it’s important to bear in mind that although we endeavour to ensure that it is updated and correct at all times, we may rely on third parties to provide information to us so that we can make it available to you. ChildLine Trinidad and Tobago accepts no liability for any loss, direct or indirect, you experience as a result of relying wholly on this functionality of the app.

At some point, we may wish to update the app. The app is currently available on Android & iOS – the requirements for both systems (and for any additional systems we decide to extend the availability of the app to) may change, and you’ll need to download the updates if you want to keep using the app. ChildLine Trinidad and Tobago does not promise that it will always update the app so that it is relevant to you and/or works with the Android & iOS version that you have installed on your device. However, you promise to always accept updates to the application when offered to you, we may also wish to stop providing the app, and may terminate use of it at any time without giving notice of termination to you. Unless we tell you otherwise, upon any termination, (a) the rights and licenses granted to you in these terms will end; (b) you must stop using the app, and (if needed) delete it from your device.

Changes to This Terms and Conditions

We may update our Terms and Conditions from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Terms and Conditions on this page.

These terms and conditions are effective as of 2020-08-31

Contact Us

If you have any questions or suggestions about our Terms and Conditions, do not hesitate to contact us at support@childlinett.org.