Skip to content

support@childlinett.org

632 3254

ChildLine Helpline Training Programme 2023

About the Programme

  • This programme begins on March 4th, 2023 and runs for five (5) consecutive Saturdays.
  • Each participant is asked to pay a fee of $1500 in order to participate in the programme. Participants can pay in two installments of $750 or pay the full fee of $1500.
  • The deadline for registration and full payment is March 2nd, 2023
  • Only shortlisted applicants will be contacted to make this payment
  • A maximum of 16 participants will be shortlisted.
  • The practical component of the course will run from April to May 2023. Each participant must complete 20 hours of in-office training during this period (4 hours by 5 days).
 

What you’ll learn

• Introduction to Helpline Services for Children and Youth
• Introduction to the Package of Laws and Legislation Pertaining to the Care and Protection of Children and Youth in Trinidad and Tobago
• Selected Topics on Issues Affecting Children and Youth
• Types of Helpline Intervention
• Key Techniques in Telephone Counselling
• Introduction to Case and Call Management
• Case Conferencing, Referral Services, and Advocating on Behalf of Children and Youth

Course activities

• Understanding the UN Convention on the Rights of the Child and the Trinidad and Tobago Children Act
• Case Study Discussions on Crimes Against Children and Youth
• Determining Categories of Phone Calls
• Call Simulations and Data Entry for Active Listeners
• Group Presentation

Practical training 

• Use of the Call/Case Management Software, Client Relationship Management (CRM)
• Telephone Skills and Protocol
• Use of the ChildLine Referral Database
• Reporting and Recording Procedures

Register Here

Chat now
Chat with us on WhatsApp!
ChildLine WhatsApp Chat
Hello 👋,
If you need help, someone to talk to or listen to, we've got you. Please send us a message on WhatsApp to get started.