Twice per year, we offer our Helpline Volunteer training programme to persons interested in becoming an active listener.

What you’ll learn

• Introduction to Helpline Services for Children and Young Adults
• Introduction to the Package of Laws and Legislation Pertaining to the Care and Protection of Children in Trinidad and Tobago
• Selected Topics on Issues Affecting Children and Young Adults
• Types of Helpline Intervention
• Key Techniques in Telephone Counselling
• Introduction to Case and Call Management
• Case Conferencing, Referral Services, and Advocating on Behalf of the Client
• Introduction to the Return to Happiness Programme

Course activities

• Understanding the UN Convention on the Rights of the Child and the Trinidad and Tobago Children Act
• Case Study Discussions on Crimes Against Children
• Determining Categories of Phone Calls
• Call Simulations and Data Entry for Active Listeners
• Group Presentation

Practical training 

• Use of the Call/Case Management Software, Client Relationship Management (CRM)
• Telephone Skills and Protocol
• Use of the ChildLine Referral Database
• Reporting and Recording Procedures

Interested? We’re currently not accepting applications but you can express your interest using the form below.