Helpline Volunteer Training Program (HVTP) 2021

  • This program begins on July 31st 2021 and runs for five (5) consecutive Saturdays until August 28th 2021. The first four (4) sessions will be self-paced and done via ChildLine’s online learning platform on Moodle, and the fifth and final session will take place live via Microsoft Teams.
  • Each participant is asked to pay a fee of $600 in order to participate in the program.
  • A maximum of 25 participants can be accepted.
  • Only shortlisted applicants will be contacted to make this payment.
  • The deadline for registration is July 23rd 2021.
  • The practical component of the course will run from September to November 2021. Each
    participant must complete 20 hours of in-office training during this period (4 hours
    by 5 days). 
 

What you’ll learn

• Introduction to Helpline Services for Children and Young Adults
• Introduction to the Package of Laws and Legislation Pertaining to the Care and Protection of Children in Trinidad and Tobago
• Selected Topics on Issues Affecting Children and Young Adults
• Types of Helpline Intervention
• Key Techniques in Telephone Counselling
• Introduction to Case and Call Management
• Case Conferencing, Referral Services, and Advocating on Behalf of the Client
• Introduction to the Return to Happiness Programme

Course activities

• Understanding the UN Convention on the Rights of the Child and the Trinidad and Tobago Children Act
• Case Study Discussions on Crimes Against Children
• Determining Categories of Phone Calls
• Call Simulations and Data Entry for Active Listeners
• Group Presentation

Practical training 

• Use of the Call/Case Management Software, Client Relationship Management (CRM)
• Telephone Skills and Protocol
• Use of the ChildLine Referral Database
• Reporting and Recording Procedures

We apologize but registration for this workshop is currently closed. Keep up to date with all the latest updates on our social media or contact us for information on our upcoming workshops