Childline provides free, confidential, and accessible support to children and young people up to the age of 25 across Trinidad and Tobago. Whether someone needs a listening ear, immediate support, professional counselling, information, or help connecting with another service, there are several ways to reach us.
Helpline
Our 24-hour helpline is free, confidential, and available every day of the year. Children and young people can call 800-4321 from any telephone device to speak with a trained Active Listener. Callers can also choose to remain anonymous.
Our Active Listeners provide a safe, supportive, and non-judgmental space where callers can talk openly about what they are experiencing. Depending on their needs, callers may receive:
- A listening ear, care, and guidance
- Emotional support and counselling
- Crisis intervention and support during emergencies
- Information and education on issues affecting children and young people
- Information about child protection and other support services
- Referrals to specialised services and organisations
Digital Support
Live Webchat and WhatsApp
Not everyone feels comfortable talking on the phone. Our Live Webchat and WhatsApp services provide another safe and confidential way for children and young people to reach Childline by text.
These services can be accessed through the Childline website and the My Childline App, allowing users to connect with an Active Listener without having to make a phone call.
My Childline App
The My Childline App brings Childline’s support and child protection resources together in one place.
Through the app, users can:
- Connect with an Active Listener through Live Webchat or WhatsApp
- Access the Childline helpline
- Track their mood
- Keep a personal diary
- Play games
- Learn about the rights of children and young people
- Find information and resources on staying safe
- Access important emergency contacts
The My Childline App is available through the Google Play Store and Apple App Store.
Counselling
Childline provides free, confidential individual and group counselling for children and young people up to the age of 25.
Our counselling services provide more structured support to help young people work through challenges and strengthen their emotional and psychosocial well-being. Depending on the individual’s needs, our counsellors use approaches such as cognitive behavioural therapy, solution-focused therapy, educational psychology, and art therapy.
Outreach
Our work extends beyond the helpline. Through our outreach programmes, we bring information, education, and support directly into schools and communities.
We provide free outreach sessions for primary and secondary schools, youth groups, Parent-Teacher Associations (PTAs), and other organisations working with children and young people.
Our outreach activities help children, young people, parents, caregivers, educators, and communities better understand issues affecting children and young people and learn where and how to seek help.
Childline School Ambassador Programme
The Childline School Ambassador Programme helps young people develop the knowledge, confidence, and peer-support skills needed to become positive influences within their schools and communities.
The programme is available to students through participating schools and online.
Workshops and Webinars
Our outreach team conducts interactive workshops and webinars for children and young people, parents and caregivers, teachers, and other professionals.
Sessions are designed to provide practical knowledge and skills that can help participants recognise challenges, make informed decisions, stay safe, cope with difficult situations, and know when and where to seek help.
We use a combination of presentations, discussions, activities, and other interactive approaches to make sessions engaging and relevant to participants.
Our Core Topics Include
- Child Protection
- Child Rights
- Childline Ambassador Development
- Communication Skills
- Family and Community Values
- Leadership Skills
- Life Skills Development
- Mental Health and Well-being
- Online Learning and Examination Preparation
- Parenting Skills
- Psychosocial Well-being
- Sexual and Reproductive Health
- Social Media and Internet Safety
- Substance Use and Misuse
Request a Workshop or Webinar
Schools, organisations, and groups interested in having Childline conduct a workshop or webinar can contact:
